Do you use text messaging as a regular form of communication? If you're a pedal cab driver, you probably do. If you're a pedal cab fleet owner, you probably don't. If you're a passenger/customer, you may or may not. At least, that's my perspective.
The majority of our drivers are in their 20s/30s and use text messaging on a daily basis. For some, this is their main form of communication (not including face-to-face). They'll fire off a text almost faster than you can read it.
A lot of passengers, especially if your cabs cater to the night scene, use text messaging as well. Although the older crowd may feel that a quick phone call works better.
As for fleet owners, well... most that we've talked with use text messaging very little if at all. However, there are some exceptions, so I'll admit up front that I'm speaking in broad generalities. If you don't text, you may want to start. It's a quick and easy way to stay in contact with your drivers, plus you'll have a temporary record of messages.
If you're not convinced, here are some reasons you may want to consider using text messaging:
- Texting is a much better way (than a phone call) to send phone numbers and addresses.
- Some drivers respond better to text messages; others to email. We send both to be sure we cover all our bases.
- If we've put out a critical email, we'll send an alert by text message telling them to check their email.
- If you need nothing more than a yes or no response, texting is the best way to get that. You'll have a record to look back on.
- Most phones are set up to send out text messages to groups, almost like a broadcast fax or email to a group. You can put your lead drivers in a special message group.
- If you need to remind drivers about an important event, like a meeting or special ride, text them. It's quick and easy.
Text messaging used to be a pretty pricey feature in cell phone plans, but it's becoming more common and less expensive. Many plans include unlimited text messaging for little or no additional cost. Talk to your wireless phone provider about available options.
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