After reading the comments from last week's question, I wanted to know more about how "the negative actions of a single driver can have an adverse impact upon their fellow drivers and the company as a whole."
So this week's question (actually 2 questions) is . . .
How can the actions of a single driver impact other drivers or the industry as a whole? How do you handle those issues when they arise?
Monday, April 30, 2007
Q: Impact on others
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1 comments:
The awnser is yes. It can be dramatic impact to the whole indrustry. Example: One driver in a different city is driving very irresponsibly and is the cause of some passengers getting hurt. Insurance can and will go up in other cities and make it more difficult for some operators to stay in business.
Locally if one driver is rude and overcharges, it will make all other pedicabers look bad. If the person who is overcharged is connected or talks to someone in passing (I.E. Downtown Partnership Pres or City Manager) it will make pedicabs at the top of their list for a "Downtown Proplem".
It's documented fact that when someone has a bad experience they tell 11 others to only telling 1 about the good experience. Then the 11 tell 5 others about the 1 who had the bad experience. So, 55 people think pedicabs overcharge are rude and are a waste.
Those who ride without the required insurance, business license and Pedal-Cab license endanger all drivers every day. I know some gypsies believe they can "just come out and ride" but every time they do it endangers the livelihood of many others who need this income. Do "The needs of the one outweigh the needs of the many?" Or do "The needs of the many outweigh the needs of the few?"
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