Things that matter

“Our lives begin to end the day we become silent about things that matter.” – Dr. Martin Luther King, Jr.

Gike's comments on my previous post "Wake up and Repent" got me to thinking. As the big dog in Denver Pedicabdom, how much responsibility do we bare in this situation? And what about the other legit operators in town? Where are they in all of this?

By default, we have been the spokespersons for the pedicabs here in Denver because we are the largest, have been here the longest and are the public face of the industry. When there's a problem, we get the call.

The true professional pedicab operation gets insurance, gets licenses, pays taxes, maintains their bikes, and trains anyone who rides for them. Their drivers don't drink and then drive, don't drive recklessly, don't gouge or overcharge. They are conscientious, courteous, friendly, and safety-conscious.

There is a group of independents who don’t think they have to follow any rules or listen to anyone. This group has ridden the coat tails of the legitimate companies (MHP in particular) for years. We're the ones who meet with the business community and talk about how great pedicabs are for Denver. We're the ones donating tours and time and energy to charities like PBS and Race for the Cure. We're the ones who get the phone calls when there's a complaint or incident. We're the ones promoting pedicabs in Denver and around the country. We're the ones who smoothed things over with the venue when there were problems last year and the year before. These actions benefit ALL the pedicab drivers in Denver, not just those who ride for Mile High.

Whenever we've tried to do anything to stabilize or legitimize the industry here, they push back. "F*** you, man! I'm gonna do what I want. I don't care about anybody but myself. The rest of you can f*** off!" For far too long, they've been tolerated, allowed to operate and continue to put the industry at risk. If MHP is the big dog on the street, then they're the annoying little ankle biters.

Who is responsible for the actions of these drivers? Does a new driver get to makeup new rules and just start riding or disregard the existing one because they simply don’t like them?

Which brings me back to my original point -- how much responsibility do we bare? We could have been more aggressive in getting them out. We could have gone to the city and demanded better enforcement of the regulations. We could have called the police every time we saw an infraction. We could have negotiated exclusive rights for our drivers to operate at the venues rather than trying to set up systems that would allow everyone to operate if they followed the rules. But we didn't want to be perceived as anti-competition. We didn't want to expose the naked nasty underbelly of pedicabs to the public. We thought it could cause more harm than good and things would work out somehow. Maybe we caved.

And how much responsibility do the other legit operators bare? At least as much as we do. Do they fully train their drivers, especially on pedicab etiquette and the unwritten rules? Do they monitor their actions on the street? Some of the other operators may have insurance, etc., but are reckless and rude, flaunting the rules at every opportunity.

Now for the individual drivers out there. What's their responsibility? What have they got to lose? In some ways, more than we do. These punks are their competition. They have to deal with them every time they're out. What do they do to keep everybody in line? Do they call the cops? Do they report incidents to the parking management at the venues or someone else? Or do they just sit around and complain? What's their part in the solution? Peer pressure is a powerful force.

Can't we all just get along? That phrase is about to make me puke! When do they try to get along with us? Don't they realize that they would benefit more by working with us rather than against us? Why are we always the bad guys? Because we would hold people accountable. Because we believe that the rules and regulations apply to everyone. It's hard to be cooperative with people who don't want to cooperate.

I say ENOUGH! I'm sick of playing the games. I'm sick of being nice. I'm sick of just trying to run my own business and ignoring the stupidity of everyone else. I'm sick of trying to make things better for all the pedicab operators. NO MORE! Now you've really pissed me off!

A business associate told me last week, "Don't do this for ego; do it for money!" This is a real business for me. Not just some fly-by-night adventure. These twits are jeopardizing my business, my ability to make money. I've sunk a lot of time and energy into pedicabs. I've been working to help this fledgling industry spread its wings and take flight. I'm in this for the long haul. I'm not willing to sit back and allow a bunch of jackasses to ruin my livelihood.

I'm silent no more!

Wake up and Repent!

In Denver, as in most cities, sporting events provide great opportunities for pedicab drivers to make money. With 7 or so pro teams in our downtown area, plus concerts and other events, these sports venues are important arenas for our drivers and the other pedicab operations in the city.

Now, one of our most popular venues is threatening to ban pedicabs altogether. There have been little incidents each season for the past couple of years. Until now, we've been able to convince the management that pedicabs are a good thing for their patrons and should be allowed to ride on the property. Not any more.

Unfortunately, there are those in our industry who think the world somehow owes them something. The rules don't apply to them because they don't much care what they leave behind -- good or bad. They just do whatever they want and the hell with all the rest. They won't be around to clean up the mess. If pedicabs are banned, they'll just do something else (although I'm not sure what they could do that would be better). As one indy driver told us last year, "I don't care. I'll just deliver groceries in my pedicab."

After incidents of rudeness to patrons, downright nastiness to staff, blatantly ignoring the rules and requests of the venue, reckless and/or drunk driving, etc. the venue management was upset. Finally, after a staffer carrying her 2-year-old was knocked down in the snow by a pedicab last week, management said ENOUGH! As the largest and best-known pedicab company in Denver, we got the call. No more pedicabs on the property.

We know who the trouble-makers are -- the ones who say "F*** YOU!" anytime someone says something to them, and the ones who nod in agreement until your back is turned and they give you the finger. They know who they are. These I-don't-give-a-shit-about-anyone-but-myself punks may have cost all the pedicab drivers in the city a valuable opportunity to make money.

We tried to warn them. After an angry call from the management last year and threats to ban pedicabs then, we told them this could happen if everyone didn't behave and follow the rules. We got the same response we got before... "F*** YOU! I don't have to do what you say! You're not the boss of me!"

Can't we all just get along?

I'm so sick of that! Obviously... NO! we can't!

It would be nice. In a perfect world, a utopia, we'd all get along, appreciate each other and the opportunities we have. We'd all treat one another with respect. It would be nice, if everyone followed the rules, cared about safety and service. It would be nice if everyone had a valid pedal cab license, business license, insurance, lights, brakes -- all those niceties that make a business legit.

Alas, Pedicabdom isn't a perfect world. Along with most of our drivers, we just hoped the hooligans would just go away. We all know who causes the most problems, and exchange complaints about them all the time. But what to do? Break their legs? Flatten their tires? Steal their shoes? Slap their wrists? (Is there anyplace that still uses stocks?) I'm not one to advocate violence, but... DAMN! ENOUGH is ENOUGH!

WAKE UP PEOPLE! Repent! Get it together! This is your wake-up call.

One More Time

This post appeared on the Pedicab Yahoo Group. Very well written observations by Billy O in Phoenix. We have and still are experiencing some of the same issues in Denver, for now on a smaller scale. We hear about similar situations from other operators across the country.

All of us are judged by each of us.

The whole industry was given yet another black eye over the last couple days in Scottsdale during the Super Bowl parties.

Raiders from San Diego showed up.

I know that not all San Diego riders are like the ones who were most visible out there last night. And I know we have riders here in Phoenix who are just like the San Diego people who so completely and thoughtlessly came in to rape and run at this event.

They say "we just charge what the market will bear". Except the effects of their charging 20 and 40 bucks a head plus tip will linger long after they have left here. And the ripples of gouging go outward from here to affect the entire industry, all cross the country.

They say they have the right to charge 80 bucks for a ride because it cost them so much to get here, and they have to eat, and pay for hotel rooms and gas on top of lease. So its okay to gouge the people attending a major event, because, you know, the people are here to spend money anyway.

Its okay because even after being told that nobody gets to run in Glendale because the City has decided to protect itself from predatory pedicab practices, its okay to go to a nearby city and give yet another city a reason to ban human powered ransportation.

Its okay to crowd the doorways of events, to jam as many rigs as possible as close as possible to the security checkpoints because the cops let it happen.

Its okay to cut in front of lines that have been formed by the people who got there first because the well mannered people with an eye to the future will refuse to start fist fights at the event as a way to enforce fair operational practices.

Its okay to do hit and runs in parking lots and in grid locked traffic cuz you'll be gone in a day and theres no way to get caught when the cops are so busy.

Its okay to do whatever you can get away with because tomorrow never comes.

I know that not all San Diego pedicabbers are like this. Not all of them act like they were trained by the old bike man limo company. And I know that we have people here in the Valley who act like that too. The worst of human nature is not confined to any one geographical area.

All of us are judged by each of us. The true soul riders, the professionals, will be invisible when seen next to the raiders who think the whole world is their own private toilet.

The single biggest threat to the human powered transportation industry is some of the all too human people doing it.

with huge regret and great sadness

sincerely,

Billy O

If you're not already a member of the Yahoo Group, sign up and read the comments. Just go to yahoo.com and search for "pedicab" under groups. Very interesting.

A follow up comment:

the Police and the Property Owners find it much easier to just ban all of us rather than try to take the time to find out who is professional and who is predatory.

Well, how do you sell the ride?

In the near recent past, we have noticed a problem with selling the ride. This little gem of a blog isn't teaching anything or spitting on different methods of selling the ride. It does, however, examine the not-so popular ways of getting your passengers into the cab.

1. "I'm going to sit on this comfortable vinyl seat with my feet on the seat." This is the ultimate lazy salesperson. They seem to think that if they look bored enough, some poor sap will sell their ride for them, or some disabled passenger will do anything for a ride.

I have some news: Sitting on your arse, looking bored doesn't sell the ride whether 20,000 people flow out of given stadium, or the occasional stumbling drunk asks for your assistance. The truth is, that with this job, you have to *gasp* work. You may have to talk, you may have to stand up, or you may have to actually sell the ride for another poorly trained dorko, who thinks he (or she) is a pedicab driver.

2. The "cell phone ride." Nothing angers your vets more than trying to sell a ride with the cell phone or bluetooth, ipod, or any other handset-electronics in your ear. Especially in the front of the line. You aren't techno, you aren't efficient, I think you just think that people will want to talk to you, have a conversation with you, or even give you money for your services in good faith, with you having something obviously better to do- like listen to your ipod. Please, don't fall into this category. It makes you look dumb.

3. The "ding-dong" ride. You know what I am talking about...Ding-Dong...FYI- I should enlighten you- no one rides because you ring your bell or honk your horn and not say a word. In fact, they are more annoyed with you because you are doing nothing but using a non-assertive voice to sell the ride.

Just the other day, I had some pudwacker try to tell me that by talking to potential business that I was scaring business away. Which leads me to:

4. "I know this job is easy and you owe me a ride, because I am transportation out of chaos." Folks, we encounter this kind of arrogance and idiocy because truthfully, some riders seem to think that the higher the prices, the less the number of riders, the better the business. Drivers, owners, and otherwise, please do not fall into this trap. This philosophy is dumb. Talk as much as you can, and I guess, annoy the front of the line enough to make it move.

5. The "overcharge." We all know the dicks that will charge far too much to milk the customer. Just because they will pay for it, would you like to keep good faith with passengers or use them for their money. All, I must say, you will always have the morons who overcharge. Don't overcharge, police your lines, and sell the ride. Those who are overcharging will only be jealous if you can move a line and they can't. On a recent Sunday, I made about 20 trips. The Sunday before that, 30 rides. I made money doing it. The fact is that the more rides you get, the higher your return...that is...if you aren't willing to work that hard.

6. The "carnie" ride. We are not carnies. In fact, Google "Carnie" and see what comes back. We don't want our passengers to step right up on Sunday...Sunday...Sunday. We don't ask you for your tickets or money. We are in the transportation business. We serve a valuable purpose. We move people. But don't treat the passengers like a piece of cotton candy or a hot dog. They are people and need to go somewhere. Get them there with style, skill and integrity. But you are bound to annoy them with your carnival-freakshow style. Ask them if they want a ride. If they tell you no, there must have been a reason. Eye contact and a direct address is all anyone wants.

7. "Water-Cooler Talk" If you are at the front of a line, sell the damn ride. Don't converse or flirt. It only takes one interested person ask price. If you aren't ready, then you lose the potential for that Unicorn ride. Folks, please, sell your rides. If you have to beg, borrow, or underbid, go for it. just sell the damn ride in the front of a line. Don't price gouge. Just sell it. You will return for another when the rest of the line is still standing there.

Happy selling!

beefsteak

NYC: regs that make you go hmmmm

I know the City Council is trying to be "fair", but it seems to me that the process for receiving permits is crazy. I read the information at the web site for the New York City Pedicab Owners Association (nycpoa.org), and all I can say is "hmmmmm".

There's no allowance for larger or older fleets who built the industry in NYC. There's nothing for local operations with pedicabs in NYC prior to the deadline. (Hmmmm, maybe we should move some of our fleet from Denver to NYC.)

Funny that the City Council should have so many issues with pedicabs, while promoting them as part of the NYC experience. Rather than working with pedicab owners to develop regulations that solve the real issues, they've chosen to marginalize an entire industry. It appears that they want to ensure that pedicabs are nothing more than a novelty for tourists instead of making them part of a real solution to problems of traffic congestion and air quality.

These new regs may prohibit someone from selling their pedicab business. Since licenses are not transferable, except to a vehicle within the same fleet, would someone who wants to buy your business have to go to the bottom of the waiting list? If so, how long might it take to finally receive your new permits? Or would the the licenses be part of the sale of the business?

As for the waiting list, if you requested 20 permits, would you have to wait until all 20 were available, or would you receive them one at a time as they become available?

I hope that the regulations on safety inspections are more clear (which I'm sure they're not), rather than being open to the arbitrary interpretation and opinion of individuals who know little if anything about pedicabs. We've seen this create problems elsewhere. In Oklahoma City, a person of authority suddenly decided that pedicab drivers needed to have a physical before being licensed. And a ski resort town wanted to regulate the color of pedicabs and limit advertisers to locally-owned businesses, although major manufacturers of sports equipment and apparel had ads throughout the town. Hmmmm.

And what's with not riding in the bike lanes? If they're worried about safety in traffic, why keep pedicabs out of the bike lane and force them into traffic? Are there that many cyclists on the city streets?

At the risk of sounding trite... can't we all just get along? Doesn't anybody talk to one another anymore? I would think that in a city the size of New York there would be plenty of business for everyone. Rather than being afraid of competition, why not embrace it and find a way to work together? Taxis, black cars, carriages and pedicabs serve different markets, although I'll admit that there may be some overlap. Maybe focusing on the passengers -- your customers -- and delivering high-quality service would be more beneficial than all this squabbling. I find it hard to believe that a few hundred pedicabs would be such a grave threat to the thousands of taxis operating in NYC.

As consultants to pedicab operations throughout North America, we work hard to bring legitimacy to this developing industry. With legitimacy comes regulation. We support reasonable regulation. When well thought out and enforced, regulations can level the playing field and protect all stakeholders. When poorly designed, they can become little more than red tape and bureaucracy that serves no one.

I don't claim to be an expert on pedicabs in New York City; the NYCPOA is. But in my opinion, these regulations are far from reasonable. Hmmmm.

Read this article from AM New York (below) and visit the NYCPOA web site for more insight into the new regs. Then read the article posted prior to this, Pedicabs a California Polution Solution, and consider how Fresno, California is utilizing pedicabs for cleaner air.

Agency proposes limits on number of pedicabs
July 4, 2007

Fewer bicycle cabs will be pedaling around New York this fall if rules to license only 325 of the cabs are adopted next month.

The city Department of Consumer Affairs proposed new rules this week that were passed by the City Council earlier this year, limiting the number of pedicabs and mandating that the cyclists have valid U.S. drivers licenses.

Only people who owned cabs before April can apply for the plates, and owners can apply for up to 30 licenses. The New York Pedicab Owners Association said in a written statement that the process favors individuals over organized fleets that built the pedicab industry.

Individuals "simply need to sign a statement indicating they were operating [even without insurance] for one year prior to" April, said the pedicab association president Peter Meitzler.

The City Council voted to regulate the industry in April after a mayoral veto. Mayor Michael Bloomberg wanted to boost the number of plates to about 500.

The Consumer Affairs department will hold a public hearing on the proposed rules in August, hoping to finalize them soon after.

Proponents of the new rules have said the industry needs to be regulated and insured. Opponents have claimed the rules will take away jobs from the more than 500 pedicab cyclists already on the road.

New York City plans pedicab regulations

City prepares to regulate pedicabs

City officials, who are facing a Sept. 20 deadline to begin regulating the pedicab industry, announced today that they intend to distribute 325 licenses evenly among the companies that already operate the human-powered vehicles.

The number of pedicabs — a form of transportation that has become increasingly popular in Midtown, to the chagrin of taxi owners and bus drivers — has skyrocketed in recent years as tourists increasingly use them to get around Midtown. Under a law passed by the City Council over a veto by Mayor Michael R. Bloomberg, the number of pedicabs will be capped at 325.

The Department of Consumer Affairs, which was given the responsibility to regulate the industry, proposed dividing the 325 licenses evenly among the existing pedicab companies — estimated to number perhaps a dozen or more — “as though we were handing out a deck of cards,” said Jonathan B. Mintz, the consumer affairs commissioner.

The new legislation had directed the agency to give preference to existing cab operators above companies seeking to enter the market.

The new pedicab licenses, or plates, will not be like taxicab medallions, which can be sold, traded and mortgaged and have recently gone for more than $420,000. The pedicab licenses cannot be sold; they may, however, be transferred from older to newer vehicles.

No individual cab company can request more than 30 licenses. If, after the licenses are distributed to the companies that request them, licenses are left over, they will be given out to companies or individuals that place themselves on a waiting list. (It is highly unlikely that there will be any licenses left over.)

“Our proposal strikes the fairest approach by dividing all 325 evenly among those already in the industry,” Mr. Mintz told reporters in a conference call this afternoon.

The department hopes to have the rules in place by mid-August, in advance of the Sept. 20 date on which the law will take effect. The department is holding a public hearing on the new rules on Aug. 3 in the second-floor auditorium at 125 Worth Street.

The new law requires that pedicabs undergo an annual safety inspection and carry safety features like reflective plates, brakes and seat belts. It also requires cab owners to obtain insurance.

The City Council approved the pedicab bill on Feb. 28 over objections from some cab owners. The mayor seemed poised to sign the bill on March 14, but at the last minute, decided not to do so, swayed by arguments that the tiny industry should remain relatively unregulated. On March 30, the mayor vetoed the bill, but on April 23, the Council voted to override him.

There are pedicab companies in NYC with more than 30 pedicabs in the fleet who are being forced to downsize, while smaller companies are boosting their fleet to meet the 30-cab max. Is that an unfair advantage? Are the smaller companies riding on the years of hard work of the larger companies?

The City Council says this is the fairest approach, but is it really? Alternatives might be to force everyone to downsize equally based on a percentage of their fleet or number of years in operation. Seems like the larger operations are being penalized to the benefit of the smaller ones.

And if you were even thinking about opening a new pedicab business in NYC, you can forget it. I'm certain there was a more elegant solution to the issue than this.

Plenty for everyone

There is an ongoing battle between taxi drivers and pedicabs, not just here in the U.S., but around the world (as revealed in this post from a taxi driver in Perth). Taxis seem to be okay with the pedicabs until they have a bad night, then it's "they're stealing our rides! It's not fair (fare?)!"

Aren't busses, trains, limos and light-rail more competition for taxis than pedicabs?

Fortunately, here in Denver there doesn't seem to be a problem between the taxis and the pedicabs. They work together and stay out of each other's way. In fact, many times our drivers will take a passenger to a taxi line so they can find a cab quickly and be on their way.

The taxi drivers here really don't like the short rides. They'd rather stay in the queue and wait for a ride to the airport than take someone a couple of blocks and lose their place in line.

We get a lot of calls for taxis because our name comes up at the top of the list on the local 411 service (I'm not sure why). We pleasantly explain that we don't make long trips and give those callers the phone numbers for the taxi companies.

When pedicabs and taxis work together to provide complimentary services rather than viewing each other as competitors for the same dollars, they help create a better community for everyone.

So, is the glass half full or half empty?

Do you see your world as a place of abundance where there are plenty of rides for everyone? Or do you have a poverty mentality where there's never enough?

On the subject of lines

Riders:

I came across a ludicrous situation the other day. Yours truly was out riding on a warm Denver day, when, a wave of people come to hopefully take advantage of pedicab services.

There was one line formed, with three cabs in it. I moved to the other side of the line, creating a second line, when there was clearly enough volume to support such an action. I created my own line, and proceeded to assume 'first up' position. Suddenly, another rider, (we'll call her schoolmarm), told me that I wasn't allowed to create another line, and that she was first up by virtue of the fact she got there before me. I heartily laughed and disagreed. She cut in front of me and ordered me to back up.

In all of the days I have ridden, over several years, in comparison to ye schoolmarm, if there is enough room for 2 lines, and the rider behind first up isn't smart enough to figure out that there is enough flow of people for everybody, does she 'deserve' first up, even though she was a sheep and followed herself into line A? Feedback is appreciated.

Orlando Pedicab Hit By Car While Working Downtown

March 1, 2007
ORLANDO, Fla. -- Two women had to go to the hospital after a collision between a pedicab and a car and the driver of the pedicab said it has become more dangerous to maneuver the streets of downtown Orlando. Two women were taken to the hospital when the pedicab they were in collided with a vehicle in downtown Orlando overnight.

Read the article and/or watch the video clip.

My thoughts: Notice that this pedicab was a trailer bike, not a trishaw pedicab like a Main Street or Maximus. The trailer bikes are known to have trouble stopping suddenly in a controlled manner. Would that have made a difference in this incident? Maybe, maybe not. However, when it comes to regulations, safety, and insurance, front and rear brakes should be required. Not all pedicabs are created equal.

So, you think you can do it better?

Hello All!

It is daylight savings time, now. Thanks to the US Congress. Hey! We have the power to change time!!! Anyway, in a recent trip abroad, I saw some potential bike truck and bike taxi companies.

In thinking about expanding the vision of the pedicab world, there area variety of responsible things one must do.

In recent months, far too many people seem to think that they could have created their own profitable, well run, cash-cow pedicab business, just by being Green-forward-progressive thinking transporters of party-goers, ready for a good time.

I am here to tell you that running an operation correctly, regardless of what type of business is work. It will always be work, it will always be difficult to manage people.

That being said, my beef with you people who seem to think you can do it better: either shit or get off the pot. Unless you have a unique product, service, or management attitude that actually works, forget about wasting time and money of your potential drivers. I have to say that I have seen people impress upon other slow, spotless minds, a vision of promise and charm, and hope, being liberated from the "system." That being said, I have to say that talk of revolution, karma, and a changing of the guard makes me pretty much vomit in my mouth. It is bitter and worthless: my point: Unless you can run a business well, with progress, don't do it.

That being said, part II, is a thought on opening up the world to pedicabs. The vision of the pedicab is perfect around the world. They have them in China, South Africa, and the Caribbean, not to mention all over the US and Europe. In my travels to a country south of our borders, I saw push bikes all over the place, but no pedicabs. Travesty! They were single speeds, similar to ice cream carts we see in our locations. But, I saw them weave in and out of non-regulated traffice, with ease. Whomever these drivers are, are good. Very good.

So, I looked for opportunity for pedicabs. Everywhere needs at least one. I can see Dr. Seuss labeling this thing as the best way of transport. God Bless you, Cat in the Hat! But, we think about location, price, cost, transport, potential for money, people per capita in a small city, average weight, average number of rides. The list goes on and on. I hoped to take one. Another newsflash: The rest of the world sees necessity, not luxury. In order to gain and understanding of expansion of pedicabs into further domestic and further into international markets, it is necessary to understand the freedom, leisure, and pleasure that Americans enjoy. In other countries, they ride a pedicab because it pays more than their Attorney salary. Keep this in mind. Expansion is imaginative and beautiful. Expansion is for the dreaming only. It is the progressive entrepreneur. But, that being said, one must think about adaptability and success, rather than large dollar signs. This is a money making business. But there is more than that to this. I look at my forays into entrepreneurship, I can only say that statistics will bail you out of jail, but they won't prove your point.

So, before you start a pedicab company in a location that you are certain that has potential to make full time money, think about it...You may be able to do it better, faster, and stronger. But ultimately, statistics and a proof of your process will save you. I submit that being in business is to make money, not just satisfy a student-global warming initiative. While the latter is noble, the former is the American Dream. Enterprise as you must.

That also being said, if you have a market that will complete your vision, this is what you do: write the plan and follow it. Otherwise, you will be yet another 90% of small business that close in the US each year, due to stupid decisions. Make the industry better. Make it a source of entertainment, or talking to people. But if you are going to do it, do it right.

The Rumor Mill: #6 Kiss my a**

Rumor #6: All our drivers have to kiss our butts to keep us happy.

I'm sure that if you asked our drivers, they'd be pretty unhappy about the idea that they're a bunch of brown-nosers, but this is what we were told a couple weeks ago.

Sure there are some drivers we're more friendly with than others, but we don't expect any of them to kiss up (although I do enjoy a nice soft pair of lips on my cheek once in awhile). All we really ask for is some respect, loyalty, communication and cooperation; the basis of any good relationship.

Respect:
We expect our drivers to treat us, our property, tools and equipment, and the other drivers with respect. We also expect that passengers, pedestrians, police and other members of the downtown community will be treated with respect. Lying, cheating and stealing isn't tolerated; they show a lack of respect for self and others.

Loyalty:
Don't spread gossip and lies. Don't talk shit about us. Don't come to our parties, drink our beer and eat our food, then tell everyone how awful and unfair we are. If you have a problem with our policies, talk to us about it directly. Don't waste time getting everyone else's opinion first. That's how rumors and gossip get started.

Communication:
If you have an issue with some decision we've made, discuss it with us. If there's a reason why rent will be late, talk to us about it. If there's a problem with the cab you rode last night, write it on the board. If there was an incident with a passenger or police, let us know about it now; don't just wait to see if someone complains. Honest and straight-forward communication is key.

Cooperation:
Cooperation with us and with other drivers goes hand-in-hand with respect. If you elect to participate in a special event -- wedding, art walk, grand opening, fundraiser, etc. -- we expect you to cooperate with us, the coordinator, and the other drivers to make the event a great experience. We also get calls for rides requiring single cabs and groups. We expect our drivers to cooperate with us and with each other in those special rides. That doesn't mean they can't say no; it means that if they say yes, they can't bitch about it later if there are problems. We all do the best we can to anticipate issues, but some problems (like weather) are simply unpredictable.

I don't have a problem with people who have a different opinion than mine. I don't expect everyone to like or agree with everything we say or do. And I'm sure we'll make mistakes from time to time, no matter how good our intentions may be. We're always looking for ways to improve, so we appreciate ideas for how to do things better. But how will we know if no one takes the time to talk with us?

However, and this is a big HOWEVER, don't just whine about how bad you've got it, how you never get a break, or how things never work out for you. We've all gone through rough times and whining doesn't make it any better; it just makes everyone around you miserable. If you want me to do something about a problem, offer me an idea for a solution. Don't just tell me that something's broken; tell me what you would do to fix it.

I do have a problem with people who won't talk about issues with me directly, but prefer to leave snippy text messages or cryptic voicemails on my cell phone, make snide comments as they ride by, or smile to my face then tell lies behind my back. I thought I left all that behind in high school.

Maybe those people are just plain yeller - too sceered to face their problems head on. With a favorite past-time of stirring up trouble, they have a limited repertoire of problem-solving tactics: name-calling, gossiping, and acting out. I'd tell them to grow up and move out of their parents' basement, but I already know their response: "F U!"

The Rumor Mill: #5 No second chances

Rumor #5: We don't care about driver's problems; all we care about is money. No one gets a second chance.

I'm amazed that the words of one or two unhappy people can poison the well... and how eager some are to believe the worst. I guess that explains the success of tabloids and gossip columns.

One particular driver rented a pedicab several times without paying, and when he did pay, wrote us bad checks. He made excuse after excuse and promise after promise, but never came through. He left, owing us several hundred dollars, and was on the street riding for our competitor. When we took steps to try to collect what was owed us, including confronting him directly on the street, the pedicab community was outraged (You're f'ing up!).

The rumors went like this: They're too hard on the poor guy. They never gave him a chance. He needed a hand, not a kick in the ass (we heard this just last week). They're taking away his ability to make a living. All they care about is money.

Funny thing, he ended up screwing the other company too. But we're the bad guys for holding him accountable and trying to get paid. We're the bad guys for not just letting it go. Someone actually told us that we're unethical for taking money from pedicab drivers in the first place - like we should just make our cabs available to whomever, free of charge.

We've discussed our Problem Child in previous posts, which was another situation that fed the rumor mill. If you read the posts and comments, you'll get a feel for the talk generated by this one.

Here's the way we see things:

1. Our pedicab drivers are all adults. We treat them like adults and expect them to act like adults. Yes, that means they have to be responsible.
   
2. Our policies apply equally to everyone. All our drivers sign a lease. Our rental rates are the same for everyone, and they are all expected to pay their rent on time.
   
3. Do what you say. If a person says they're going to do something and makes a commitment, then we expect them to follow through. They should expect the same from us.
   

We understand that sh*t happens. In most cases, if a driver comes to us and communicates with us, we'll try to work something out. Usually, we expect something in return (no free lunch), so it may not be exactly the deal he had in mind (if he was looking to get something for nothing).

For example: in exchange for rent, we may ask for help with maintenance or cleaning, something for one of our training classes, design or distribution of a flyer, or help with on-street training of new drivers. The exchange depends on what we need at the time and what the driver's particular talents are.

We try to come up with some sort of exchange because it keeps things fair for the other drivers and reinforces the value of the pedicab. Most importantly, exchange is win-win; it preserves the dignity of the relationship between us and the driver. No one comes away feeling beholden to the other, like they were taken advantage of, or like they're owed something.

However, if a driver doesn't hold up his end of the deal, we're forced to take other action, but we do our best to avoid this.

"No gifts." -- Lance Armstrong

The Rumor Mill: #4 Call the cops!

Rumor #4: We call the cops on other pedicab drivers.

This kind of goes with the sneaky basta'ds rumor, but I wanted to address it separately.

Whenever possible, we'd rather work through problems directly than involve the police or city. We try to maintain good relationships with the city and police, but prefer self-regulation and handling problems within the pedicab community.

We watch for news regarding pedicabs around the world. It appears that whenever something happens in another city like New York, Orlando, San Diego, or London, the authorities in Denver start looking more closely at pedicab activities here. I suspect that same reaction may be felt in other cities.

It's my job to think ahead, to ask, "how could this go wrong; what problems could this create?" We try to be proactive and take preventive measures "just in case." That's why we keep a copy of our business license and insurance in every pedicab and posted in the bike storage area. That's why we tell our drivers to have their pedal cab license with them whenever they're out. That's why we want our drivers to call in so we know who's on the street.

As the largest pedicab operation in Denver, we're the first to get called whenever there are problems anywhere downtown. People assume that whatever the problem is, we'll take care of it. We also make it easy to find our contact information -- on the web, in the phone book, and through associations.

Let me say this for the record: Although at times we may have considered it, we haven't called the police to report any driver.

However, if a driver is being reckless, driving drunk, or otherwise seriously endangering others, and talking to him directly doesn't work (F U man!), we may have no other choice but to call the police.

The Rumor Mill: #3 Sneaky Basta'ds

Rumor #3: We're "sneaky basta'ds."

I've been called a lot of things in my life, but sneaky basta'd was a new one. And why are we sneaky? Maybe because we don't feel compelled to put everything we know on display for the rumor mongers to spread around. Maybe because we try to keep tabs on customer experience.

Why others in our little community think we should share all of our information with them or ask for their opinion on every decision we make is beyond me. That idea is so far out, it's ridiculous.

I mean, really, do you think Larry Page and Sergey Brin asked permission from Yahoo and Alta Vista before launching Google? If they're sneaky basta'ds, we're in good company.

We do get advice and input from mentors and other people we respect. When we were developing the initial guidelines for the business, we sat down with 3 of our senior drivers to discuss our policies and procedures. They were consulted every step of the way.

Even now, when critical issues come up, we talk with our core of senior drivers. No, we don't put every decision out on the pedicab wire and send up smoke signals to make sure everyone agrees with us -- they won't. This is a business, not a collective. Sorry.

One thing's for sure, we're so sneaky that we'll actually tell you the truth. If it's privileged information, we'll say so. If it's none of your business, we'll tell you that too. But you won't have to guess which version of the story to believe. We won't schmooze you and tell you whatever we think you want to hear. Like it or not, you'll get a straight answer from us, plain and simple.

Some people object to our use of mystery shoppers: a common sneaky technique for evaluating customer service and perception. People take a pedicab ride then report back to us about their experience. It's that simple. If you're not being reckless or driving drunk, not over-charging or being rude, you really have nothing to worry about.

We are both involved in networking and community activities. Greg's been a part of the bicycle community in Colorado for years. Consequently, we know people. And some of the people we know give us a heads-up when something's going on or about to happen. Yes, we're so sneaky we actually talk to people outside of pedicabs.

We also interact with pedicab operations in other cities. We can usually find out what's up with a couple of phone calls. We find useful news, comments and advice on other forums and blogs. The benefits of involvement in the larger pedicab community outside of Denver.

If treating a pedicab business like a real business makes us sneaky basta'ds, so be it. I can live with that. I'm more interested in building a professional pedicab industry.

Just FYI... I prefer freak to weirdo and geek to nerd. If you're going to call me a bitch, just go ahead and spit it out. Don't be sneaky by calling me a witch because, as far as I'm concerned, that's a term of endearment.

The Rumor Mill: #2 The coupon book

Rumor #2: We hated the coupon book.

Last year, that other pedicab company in Denver put together a little book with coupons for free drinks and/or no cover charge at clubs and restaurants downtown. It was very nicely produced, although there were things I might have done differently.

The rival operator bragged that his coupon book was going to "be the end of Mile High" and "put Mile High out of business." As you might expect, the rumor that went around was that we hated that coupon book, probably because we were so threatened by it.

Here's the truth of it all: The coupon book was nicely produced, probably more high-end than it needed to be (but better it be too nice than something cheap and cheesy). It was something we didn't have time to do ourselves, so we could appreciate the time it took to put it together - persuading advertisers, designing, printing. From my marketing experience, we knew that production costs could get out of hand and a little book could easily become a money pit for the other owner if he wasn't careful. (Which is apparently what happened, or so we've heard.)

Our lease states that drivers aren't allowed to pass out marketing or advertising materials without permission, so the drivers asked us about it. They told us that they had to buy each coupon book for $1.00. We had no opposition to them passing them out because they didn't conflict with any of our advertisers, so if it was something they wanted to do, fine.

We did have some minor concerns - none of them threatening. There was a pedicab owner in another city who took money for advertising, then left town. We wanted to make sure that if anything like that happened here we had a plan for how we might handle angry advertisers. We were also concerned that the value of pedicab advertising could be dimished by ridiculously low rates. Also, we were concerned that the people living and working downtown might get upset because there were coupon books littering the streets.

It was interesting to hear the feedback from our drivers. Some liked it, some didn't. For shy or less confident drivers, the coupon book was a convenient way to start up a conversation and get people in the cab. Some drivers used them as an enticement to take a pedicab ride while others used them more as a reward. More experienced drivers tended not to pass them out at all.

Bottom line: if it's legitimate and ethical, if it doesn't conflict with our advertisers, and it helps get drivers more rides, we're all for it -- especially if it doesn't cost us anything.

Now here's your chance to talk back again. Don't pass it up. Tell us what you think.

The Rumor Mill: Anti-competition

There's been some upheaval amongst pedicab companies in Denver recently. Actually, it's been going on for more than a year now. Let me briefly give you a little of the backstory, from my perspective.

Toward the end of 2005, we took over management of Mile High Pedicabs. One of the first things I noticed, even before the transition took place, was the incredible rumor mill. I had to wonder when drivers had so much time to chit-chat, if they were busy riding. The funniest thing is that every driver would say, "I don't participate in all that," or "I don't talk, I just listen." But someone was talking -- a whole bunch of someones. And of course, some were much more talkative than others.

We elected to take the high road, stick to our plans, and just focus on building the business. When someone would ask us directly about one thing or another, we'd discuss with them openly and honestly what our position was and why. We figured we had enough on our hands without worrying about the latest gossip. But only our own loyal drivers bothered to talk to us; none of the other drivers or operators. They preferred to believe the gossip than get a straight answer directly from us.

Last night we met with a driver who had been riding for another company, and admits to talking a lot of shit about us over the last year, but now wanted to come back and ride for us again. That other company was going under for the last time and he wouldn't have a cab to ride, so he figured he'd tuck his tail between his legs and see if we would take him back.

During the conversation, some of the old rumors reared their ugly heads, so I've decided to publicly state our position now. I'm fed up! There have been too many rumors to attack all in one post, so I'll approach them one-by-one over the next few days.

Rumor #1: We are anti-competition. This rumor is so untrue it's almost funny. You'd think we were Bill Gates and Leona Helmsley. With our couple dozen pedicabs, we're poised to take over the world - like Pinky and the Brain!

The truth is, we're not afraid of competition at all. In fact, I think healthy competition in the marketplace is a good thing. It keeps businesses from stagnating, keeps them striving to improve. And in an emerging industry like pedicabs, the more responsible pedicab operations there are in cities around the world, the better. (Notice, I said "responsible".)

As we've said all along, we only expect everyone to play by the same rules. A lot of time and money is spent to make sure we have a business license, insurance, pay sales tax, and train our drivers. All our drivers have a Colorado driver's license, pass a background check and get a pedal cab license. All of this is required by the City and County of Denver.

Apparently, some think these regulations should only apply to Mile High while everyone else who wants to drive a pedicab gets a free pass. For some reason, which I have yet to understand, there are some people who think they are "special" and deserve to be treated differently (is that "short-bus special" or "church lady special"?). They think they shouldn't have to jump through all the same hoops we do; they should be able to just get out on the streets of Denver and ride - whatever, whenever, however they want, with no restrictions.

Sorry folks. We disagree. The rules apply to everyone. Play by the rules and we'll welcome you into the Denver pedicab community.

The previous managers bought a couple of pedicabs, got a business license and insurance and opened their own small operation. No problem. A group of Mile High drivers who didn't like some of the new restrictions and expectations we put in place decided not to continue riding for us. That was fine too. In response, one of the drivers purchased 4 pedicabs, went into business, and brought those unhappy souls into his stable of drivers. Before he decided to buy his own, we talked with him and gave him several options to lease cabs from us (and in looking back, they were all killer deals in my opinion).

At the end of '06, when one of our drivers decided to break away and buy his own pedicabs, we took him to lunch and talked about his plans. We even let him store his cabs with ours until he found his own space. He understood that regulation was a good thing and we expected him to abide by them, which he did. We still talk with him on a regular basis and wouldn't hesitate to include his drivers in group rides and such.

These examples don't sound like "anti-competition" to me.

As always, your comments and feedback are welcome. Unless you're abusive or just plain nasty, I promise not to censor your comments. So here's your chance. Speak now or forever hold your peace.

On macho posturing and fighting for no reason.

Good Day drivers and enthusiasts,

I come home last night tired. My legs and back ache, my head buzzing with the images of macho posturing whether it be a car tricked out with stupid after market exhaust and nitrous or some macho, drunk ape posturing with his buddies.

Last weekend, I witnessed an assault. Who knew what warranted the assault, but it was still a crime, nevertheless.

Throughout the last several years, I have seen far too many interactions with violence involved. It actually kinda makes me want to quit. Whether it be New Years Eve, where I saw a group of what looked like gang members attack (surround and prey on) just another drunk idiot being an idiot. They kicked, knocked over, and knocked what little sense he had in him, out of him. I have seen people completely cold-cocked for walking away. This past weekend, I saw a guy walk out a door, and knocked from his feet, surrounded and kicked repeatedly. This happens, people.

As I said before, it really makes me upset when I see this happen. The bar is the supplier of our magic tonics and mind numbing devices, and we are the witnesses, and sometimes saviors for those people who are either in the wrong place at the wrong time, or deserve to be put in their place. But, I contend that no matter the circumstance (times of war excluded, in a self-preservative sense), I would still never wish on anyone what I have seen. True, I was at a concert the other night and some drunk idiot kept pushing his way to the front regardless of who was in his way. I stood stoic and firm and was awaiting his antics. I envisioned myself grabbing the guy by the throat and putting him in his place. I didn't, and in fact heard his stupid dork friend say something to the effect of "Oh, all of these people just don't know how to drink and have fun." Last time I checked the revenues at this venue were largely ticket sales and booze. I shouldn't tell you of all of the puffing of the herb we encountered, either, moi excluded. But n'er everyone was sober and didn't know how to have a good time. Ass.

I have had plenty of pedicab encounters with street violence and mob mentality. Heck, I hate to say it, but I have been blocks away from guns being pulled. It happens. Denver Police are actually somewhat on top of it, but you can't cover all areas at once. It is much like putting out fires, and when one stops, another is extingushed.

I won't scare you with stories, but liquid courage does this: frightens the intelligent out of having a good time, and encourages the arrogant and cocky to be even more out of control. What do you do about it?

The first is to avoid trouble areas. In my experience, the second I see scuffles, I move directly away from the trouble. No matter how bad I want to play referree and either stop the fight, tell the parties to go home, or tell them to go suit up and meet on the field or gladiator ring of battle, I move away from the trouble. There will always be people who are mean drunks, and out of hand. It would take an extreme situation for me to intrude on their posturing displays. I call them that because that is really all they are- primitive, primordial apes, who seem to think that they own their streets and their pride is the most important thing. FYI, apes, if you can understand me, it isn't.

Second, if someone is really getting pounded on, find some kind of vehicle with flashing lights and be a calm, collected informant. I have said "Officer (address them like this, they deserve that much), there is a nasty fight down the street and you might want to go down there." There, fire starting to be extighuished.

Third, try not to be a witness, in the true sense. It will waste your time unless you have license plates, full descriptions, or ways of direction. Don't be a hero, it will only lose you money and burn you out to the point of fear of the streets. Don't let that happen.

Fourth, if the incident was handled by either mobs of partiers or the police, pick out a point person to ask if everything was handled. Kindly ask the police if they intervened and if there is anything you can do. Chances are, there will be nothing, but good will never hurts anyone.

Fifth, chalk it up for experience and walk away. Just remember, most of these guys (I have seen some nasty girl fights too) are drunk.

This brings me to an additonal point: The women are the main motivation for this. It isn't their fault, but their short skirts, tight jeans, and their scantily clad ways can be a cause. At least it is for the guys. I wonder why men do what they do (catcall, fight), and I wonder if any of these people have mothers, fathers, and grandparents to drop the ball of common sense on them, or at least not let some out of the house wearing what they do. Ick.

The truth is that the partying crowd will always be out of hand. Mob mentality is and always has been sickening, like that. The French Revolution, the Boston Massacre, and any old Sunday football game might give some something to live for, but deep down, is as visceral and hateful, and tribal, I might add, as it comes. My only piece of advice, stay sober and alert- someone may want a ride away from the scuffling.

Peas.

Interrogatory

Good Day Pedicab Drivers,

It is Friday, yet another, and I gear up for another Friday night on the streets of Denver. I have been graciously invited to participate in the Mile High Pedicab Blog, which I am actually pretty excited about.

What shall we talk about this week? Time permitting, lets talk about our fair weather. No, I am not talking about our weather in Denver. God knows it has not been ideal pedicab weather, but somehow, cabs are still out. This is a good thing.

I recall last fall an uprising of sorts, which was short lived and shortly thought out. It was your standard, obnoxious group of rantings, aimed at the big company in town. You can see some back and forth commentary at the Mile High pedicab Blog at www.milehighpedicabs.com.

Nevertheless, I stand and wonder what the deal is with these companies and riders that are out there, riding without insurance, without regard to rules, or any sound practices at all. I suppose they are the individuals who are the emo-punk-neo age bike gurus, who, seem to hate anyone with authority. I get very tired of the pseudo-community, where everyone is invited to the party. I guess they figure that if they provide beer for their little friends, they figure that they may buy loyalty. This might be a little far fetched, since none of them have any money, and gush about the fact of how badass they are in riding their bikes around the streets.

Lo and behold, be aware of the fact that the second that the weather decides to shape up, these rivals will show up with their bandanas around their wrists, studded belts in hand, not withstanding their Mao-Tse-Dong hats, and be out to prove how badass they are on their funky fixed gear bikes. I would love to have a fixed gear bike, but the minimalist approach is a bit much.

In fact, I do begin to question their sincerity, and even their integrity in taking rides, just to make a quick buck. There are several companies out there that play by the rules and participate in an orderly business downtown, where there is enough wealth downtown, and little need for a cute little community.

This machination of this little community, is actually contributing to numerous complaints from the constabulary and the like, about "those renegade pedicab drivers." I only ask, as a driver, that if we all play by some generally accepted rules and not let our egos and pedicab community alliances get out of whack, we can continue to grow this business to a true business, where we don't pollute, and become the preferred way of transport in metro areas, or at least in downtown areas.

I think that is the bottom line, here. Guys that show up with cabs and pedals in hand, and say "I am just riding a bike," are included in this. By the way, you can't ride on our pedestrian mall, except on Sundays. Get your license, figure out your insurance, quit shirking responsibility, pony up, and do the right thing. If you get into an accident, at least you won't be buried by legal bills, ruin the business for everyone else, and selfishly take everyone down with you in your blaze if indy-emo glory. Some food for thought.

I think this has been heard, and truly, it seems that they actually have insurance, which is fair. Glad to see we have an understanding.

Spring is around the corner, and that being said, only the strong survive the winter. The pine beetles come out of the trees, the indy-emo bike geeks come out of the...I wouldn't know. Anywho, This recurring issue of licensing will happen again, and please, do the right thing.

This winter has been a lesser riding winter for me, but I can recall several winters ago getting cold, suiting up for a long night, and coming away with hard earned money. One thing I will always love about the business is the potential to make money and actually market yourself and prove you are in awesome shape and can work hard. Many have this mentality, and so, I salute you. Dude!

I may also say that the more you sit, the more you will see me ride by you with rides. Sometimes I do sit. But, this is for one of two reasons: I am needing a break or I just feel like sitting. But, don't let me dissuade you from sitting. It is much like fishing. But, as a dear friend and roommate said, "Flyfishing from a boat is hella-better than standing and wading around."

So, you sit. Then you get cold. Then you give me evil looks for blowing by you with beautiful girls in my cab, who happen to be grabbing my backside and shouting my name. Talk about motivation.

Yes, this is work. I believe that people call the chit-chat "water cooler talk". This is only a way of showing the rest of the world how good of a screw off you are. Cheers to that! I have a job I don't have to work for. Yippee! Just do us a favor, quit congregating 5 cabs at a time. It gets in the way of people conducting business. If not, it at least provides me with a medium to spray the icy slush or snow dust at your handmade signs. Hey! I think I am getting a ride...and it seems to be two beautiful women. Gotta go!

We're in favor of regulation, but we want a good bill

On February 28, the City Council will vote on new regulations for pedicabs in New York City. The proposed regulations include a cap on the number of pedicabs allowed (from 500 down to 300) and a ban on electric assist (which would put BicyTaxi out).

Groups like taxi cab drivers and some hotels would like to ban pedicabs, or at least keep them out of their "territory", but pedicab advocates say the regulations could hurt an industry that is helping the environment.

"To reduce the number of pedicabs while making statements about protecting the environment is just hypocritical," said Paul Steely White, executive director of Transportation Alternatives. "Most cities are capping greenhouses emissions and encouraging other modes of transportation. With these restrictions on pedicabs, New York is doing the opposite."

We have regulation here in Denver. Personally, I agree with NYCPOA lobbyist Chad Marlow. "We’re in favor of regulation. From a pedicab’s point of view, we have owners and drivers who are responsible and others who are not. We want [the irresponsible ones] off the road." But regulations require enforcement - either by the appropriate government agency or by the industry itself.

Sometimes it's a particular venue that forces a solution for issues of recklessness and irresponsibility. When drivers yell at pedestrians and aggressively push through crowded walkways, when they ride across landscaping and tell venue staff to "f*** off!" they put access to the venue property at risk for all pedicabs. The easier and least risky solution for the venue is to just ban pedicabs alltogether. I would rather solve the problem through self-regulation by the drivers and owners in an organized association.

Sure, pedicabs contribute to the convenience and ambience of the area. They augment parking and light rail to downtown. They offer door-to-door service from hotels to restaurants and clubs for tourists and locals alike. But make no mistake: people would still attend hockey and football games, they would still dine and dance, even if pedicabs weren't available.

With this in mind, it's important for the pedicab industry in Denver, New York, San Diego and elsewhere to be a contributing member of the community. And that means being considerate and responsible to other community members - venues, businesses, patrons, customers, employees, and other pedicab owners and drivers. If you're part of a community, you don't just look out for yourself and no one else with little if any regard for what you leave behind.

In New York, the City Council has the responsibility to consider the needs of the entire community - including the pedicabs. They have a responsibility to write good regulations that benefit everyone involved, not just attending to the wheels that squeak the loudest.

In my opinion, banning electric assist on pedicabs is ridiculous. Utilizing pedicabs with electric assist still makes environmental sense since the energy output is far less then the microwave I use to reheat my morning coffee; even less than my blowdryer. And setting a cap below the number of pedicabs already in NYC without a clear plan for deciding who stays and who goes or determining an accurate count is irresponsible to the pedicab companies. From what I understand, these regulations don't address the issues of clustering and crowding (which we also experience in Denver and attempt to regulate ourselves).

Good regulation is a good thing, especially when it comes to ensuring the safety of passengers, pedestrians, and motorists. But bad regulation will be a bad thing for everyone.

Comment found on a NYC blog: "The pedicab lobby may be lower than strip club owners in terms of a positive public perception..." This is a perception I'd like to change.

I invite you to leave your comments.

amNewYork: Pedicab drivers protest proposed rules
Gothamist: Protesting City Council's Proposed Pedicab Regultions
C.I.C.L.E.: Bike cabs to rally for Midtown pedi-cure